Tracking questions, answered

Your tracking code is usually printed on the receipt or dispatch notice you received when the shipment was booked. Copy it exactly, including any letters and dashes, before entering it on the tracking page.

A shipment typically moves from dispatch through transit to arrival. Each stage shows where the cargo was last recorded, so the status may not change between every checkpoint.

If a code is not found, check for missing characters or extra spaces. Free helper plugins on this site keep the lookup form simple, so retry once with the exact code before contacting support.